FranScape Knowledge Base
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FAQs
Administration
Setup & Admin
Customer Article Templates
General
Bookings
Classes
Courses
Customers
Consumers
Franchisees
General
Instructors
Lessons
Monthly Payments
Reports
Finance
Analytics
Stripe
System Updates
System Updates 2023
System Updates 2022
System Updates 2021
System Updates 2020
System Updates 2019
System Updates 2018
Trial Lessons
FAQs - Trials
Venues
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FAQs
Questions asked by you, answered by us.
Administration
Articles based on the admin & setup tasks performed by the Franchisor. PLEASE NOTE - These articles are only viewable by Client Administrators.
Bookings
Waiting Lists, Bookings, Transactions.
Classes
Classes, Lessons, 121/Private Lessons, Moving, Registers.
Courses
Group Courses, Crash Courses, Private Courses, Rollovers.
Customers
Creating, Managing, Transactions, Contact.
Consumers
Creating, Managing, Moving, Removing, Medical, Awards.
Franchisees
Setting Up My Franchise. Adding Franchisee Users. Connecting Stripe Account
General
Preferences, Global Search, Settings, Definitions.
Instructors
Creating, Managing, Assigning, Compliance Documents, Absences, Pay Rates.
Lessons
Completing, Editing, Cancelling, Creating, Change Instructor.
Monthly Payments
Setup, Bookings, Declined Payments.
Reports
How to use Franscape's comprehensive suite of reports.
Stripe
Card payment issues.
System Updates
Release Notes, Fixes and New Features.
Trial Lessons
Create and manage Trial Lessons for online booking.
Venues
Creating, Managing, Rates, Non-Member Fees.