Hello. How can we help you?



FAQs

Questions asked by you, answered by us.



Administration

Articles based on the admin & setup tasks performed by the Franchisor. PLEASE NOTE - These articles are only viewable by Client Administrators.



Bookings

Waiting Lists, Bookings, Transactions.



Classes

Classes, Lessons, 121/Private Lessons, Moving, Registers.



Courses

Group Courses, Crash Courses, Private Courses, Rollovers.



Customers

Creating, Managing, Transactions, Contact.



Consumers

Creating, Managing, Moving, Removing, Medical, Awards.



Franchisees

Setting Up My Franchise. Adding Franchisee Users. Connecting Stripe Account



General

Preferences, Global Search, Settings, Definitions.



Instructors

Creating, Managing, Assigning, Compliance Documents, Absences, Pay Rates.



Lessons

Completing, Editing, Cancelling, Creating, Change Instructor.



Monthly Payments

Setup, Bookings, Declined Payments.



Reports

How to use Franscape's comprehensive suite of reports.



Stripe

Card payment issues.



System Updates

Release Notes, Fixes and New Features.



Trial Lessons

Create and manage Trial Lessons for online booking.



Venues

Creating, Managing, Rates, Non-Member Fees.