If a customer changes their mind within 14 days the Start Date of their Monthly Plan.
- Process the Refund of their initial payment
Please Note: It's up to you to work out how much they might owe you for lessons already attended. You don't need to add a charge - just subtract the cost of the lessons attended from the refund.
What if they are staying on as a Pay in Advance Customer?
In this case you don't need to process a refund, but you will need to add the Pay in Advance charges to their account.
Cancelling the Plan
- Find the relevant Plan
- Select the 14-Day Cancellations button
- This will open the 14-Day Cancellation options
Remove From Class
- If the Consumer is leaving, click Remove from Class
- The Consumer will be removed from all future lessons
- If the Consumer is staying on as a Pay in Advance, DO NOT click Remove from Class
- Ignore the Cancel Order button
- Click Cancel Plan