What are system emails, and how do they work?
FranScape automatically sends emails when certain actions are completed.
NOTE - Email templates are managed by your Franscape Administrators.
Below is a table covering each email template, including a description and when the email is sent.
|
Email Name |
Description |
Sent |
|
Class Booking Confirmation |
Email sent to a customer to confirm a new booking. |
Immediately |
|
Class Booking Rejected |
Email sent to a customer when a booking is rejected (a consumer is removed from waiting list) |
Immediately |
|
Class Re-Enrolment |
Email sent to customers with details of their next class when the one they are currently on rolls over into the next. |
At 9:00am on the date set as “Send Rollover Email” |
|
Consumer Added To The Waiting List |
Email sent via admin/franchisee to inform customer that their consumer has been added to the waiting list (provisional booking) |
Immediately |
|
Consumer Award |
Email sent to a customer to inform them of their consumer's award. This email is sent when a user edits the award field of a consumer. |
Immediately |
|
Consumer Moving Classes - Customer |
Email sent to a customer when a consumer is moved from one class into another. |
Immediately |
|
Consumer Moving Classes - Instructor |
Email sent to an instructor when a consumer is moved from one class into another. |
Immediately |
|
Consumer removed from class - Customer |
Email sent to a customer when a consumer is removed from a class. |
Immediately |
|
Consumer removed from class - Instructor |
Email sent to an instructor when a consumer is removed from a class. |
Immediately |
|
Contracts Expiring Reminder |
Email sent to all system admin users when a contract is 90 days from expiring. |
90 Days before the Contract end date |
|
Course Rollover Complete |
Email sent to a franchisee user when the rollover they started has completed. |
Immediately |
|
Customer - New Account Email |
Email sent to a customer with their password when their account is created. |
Immediately |
|
Customer Contact Message |
Email sent via admin/franchisee to a batch of customers containing a message. |
Immediately |
|
Customer payment card expire soon |
Email sent to a customer that have a payment card that will expire in the current month |
Immediately |
|
Customer Payment Receipt |
Email sent to a customer to confirm payment received and provide receipt. |
Immediately |
|
Customer Refund Receipt |
Email sent to a customer to confirm refund and provide receipt. |
Immediately |
|
Customer switch to monthly confirmation |
Email sent to customer to confirm switching to the monthly plan |
Immediately |
|
Daily Venue Lessons Registers |
Email sent at 5pm each day to marked venue contacts containing tomorrow's lessons registers. |
5pm the day before the lesson takes place |
|
Franchisee confirmation that consumer cancelled the plan |
Email sent to franchisee about a customer cancelled the plan |
Immediately |
|
Franchisee update that customer payment card expire soon |
Email sent to franchisee about a customer payment card will expire in the current month |
On 1st day of expiry month |
|
Instructor - Lesson Registers Email |
Email sent to an instructor with the given dates lesson registers. |
5pm the day before the lesson takes place |
|
Lesson Cancelled - Customer |
Email sent to affected customers when a lesson has been marked as cancelled. |
Immediately |
|
Lesson Cancelled - Instructor |
Email sent to affected instructors when a lesson has been marked as cancelled. |
Immediately |
|
Lesson Cancelled - Venue |
Email sent to affected venues (register contacts) when a lesson has been marked as cancelled. |
Immediately |
|
Medical Information Annual Review Reminder |
Email sent every 11 months to customers to remind them to update their consumers Medical Information |
11 months after last update of medical details |
|
Monthly Payment Received (Customer) |
A confirmation for the customer that payment has been received |
Immediately |
|
Monthly Payment Rejections (Customer) |
An information for the customer that payment has been rejected |
Immediately |
|
Monthly Payment Rejections (Franchisee) |
An information for the franchisee that payment has been rejected |
Immediately |
|
Monthly Plan Cancellation Confirmation (Customer) |
Email sent to customers with plan cancellation confirmation. |
Immediately |
|
New User Created |
Email sent to a user when they are created. |
Immediately |
|
New User Deleted |
Email sent to a user when they are deleted. |
Immediately |
|
Order despatched (customer) |
An update for the customer that the order has been despatched |
Upon successful upload of CSV |
|
Outstanding Balance |
Email sent every week on a Monday to customers that are in debt. |
5:00pm every Monday |
|
User Forgot Password |
Email sent to a user when they request a forgot password reset from the login page. |
Immediately |
|
User Password Reset |
Email sent to a user when their password is reset. |
Immediately |