- FranScape Knowledge Base
- Customers
Closing or Disabling a Customer Account
If a Customer is leaving for good the following steps must be followed:
- Ensure that the Consumer/s have been removed from classes
- Set the Customer Balance to £0.00 by doing one of these things depending on the situation:
- Delete the Charges for the Course they are not attending
- Credit and/or Refund the Customer any money owed to them
- Take payment of any money owed by them
- Set the Customer Status to Disabled
- Navigate to the Customer
- Select EDIT in the Customer Details box
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- Change the status to Disabled
- Select a Disabled Reason
- Save