Skip to content
English
  • There are no suggestions because the search field is empty.

Why won't my File Upload?

Your file may be too large, see the size limit below.

What is the size limit?


The file size limit on Franscape is 2MB 

NOTE: If your file is larger than 2MB the file cannot be uploaded.

Large file sizes require more storage. This can slow down the retrieval & download time of documents.

How can I check my file size?

  • Locate your file using a File Explorer
    • You may see Size within the File Explorer
  • Right-Click on the File > Properties

  • Under the General tab, you will see the Size

How do I reduce my file size?

You will need to compress your file to reduce the size.

TIP: Free tools for file compression can be found online, and used at your own discretion.