Why won't my File Upload?

Your file may be too large, see the size limit below.

What is the size limit?

The file size limit on Franscape is 2MB 

NOTE: If your file is larger than 2MB the file cannot be uploaded.

Large file sizes require more storage. This can slow down the retrieval & download time of documents.

How can I check my file size?

  • Locate your file using a File Explorer
    • You may see Size within the File Explorer
  • Right-Click on the File > Properties

  • Under the General tab, you will see the Size

How do I reduce my file size?

You will need to compress your file to reduce the size.

TIP: Free tools for file compression can be found online, and used at your own discretion.