A customer wants to book a consumer into a class on a Wednesday but there are no spaces. They are happy to book into a different class on a Saturday but would like to go onto the waiting list should a space open up in the Wednesday class.
The best thing to do here is:
- book him in for the Saturday class, accepting the booking as normal
- book him in for the Wednesday class BUT leave him in the waiting list
When a space come available in the Wednesday class:
- Move the consumer from the Saturday class to the Wednesday class.
- Remove him from the waiting list in the Wednesday class