How do I follow up a trial booking?

After the Consumer has attended their trial lesson/s, how do I follow up?

Automatic Trial Follow-Up Email

Around an hour after the Consumer's last Trial Lesson, a follow-up email is automatically sent out to encourage them to make a standard booking, including:

  • A link to the Class Preview page for the class they attended will be included if they want to re-book a standard place
  • A link to the Finder is also included in case they want to/need to find a different class

Alternatively, as Franchisees are CC'd into the booking emails for trials, you can use the information there to follow up on bookings.

How does the customer re-book?

The Customer can simply go online and book again, either by visiting the Finder again or following the links in the Trial Follow-Up Email.

How do I re-book the consumer via Franscape?

 See Re-Booking a Trial Consumer Via Franscape