After the Consumer has attended their trial lesson/s, how do I follow up?
Automatic Trial Follow-Up Email
Around an hour after the Consumer's last Trial Lesson, a follow-up email is automatically sent out to encourage them to make a standard booking, including:
- A link to the Class Preview page for the class they attended will be included if they want to re-book a standard place
- A link to the Finder is also included in case they want to/need to find a different class
Alternatively, as Franchisees are CC'd into the booking emails for trials, you can use the information there to follow up on bookings.
How does the customer re-book?
The Customer can simply go online and book again, either by visiting the Finder again or following the links in the Trial Follow-Up Email.