Your Customers now have the option of paying for their lessons with recurring monthly card payments.
How much are the monthly payments?
- Per Lesson Price
- This value is set when Creating a Class
- Active Weeks
- Monthly Reduction Rate
- Non-Member Fees
How does the Monthly Plan work?
There are three stages to the Monthly Plan:
What is the Monthly Initial Payment?
The Monthly Initial Payment is the first payment the customer will make when setting up their Monthly Plan. This amount will include:
- Deposit
- A full month in advance, which is credited back to the customer upon cancellation
- Pro rata charge for lessons
- Covering the days between their Start Date and their first Monthly Payment
Example:
Start date = 15th September
First Monthly Payment = 1st October
Days until first Payment = 16 Days
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Daily Rate = Monthly Payment / Days in current month
Monthly Payment = £30.00
Daily Rate = £1.00
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Deposit = £30.00
Pro-rata charge = £16.00
Initial Payment = £46.00
Here is a breakdown of the Monthly Plan calculations:
- Per Lesson Price = PIA Per Lesson price - Monthly Reduction Rate.
- Annual Price = Per Lesson Price * Active Weeks
- Monthly Payment = Annual Lessons Price / 12 Months
PLEASE NOTE: This means customers will make payment every month of the year, regardless of how many lessons are within that month.
Upon cancellation, the system will calculate the Total Paid vs Total Lesson Charge.
Example:
PIA Lesson Price = £10.00
Monthly Reduction Rate = 10%
Monthly Per Lesson Price = £9.00
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Active Weeks = 40.00
Annual Price = £360.00
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Monthly Price = 30.00
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Will the monthly payment amount change?
- The Customer has credit applied to their account
- In this case, the next payment will be the monthly fee minus the credit
- The Consumer has been moved to a class with a different Monthly Price
- Class price has been increased by the Franchisee
- Notice must be given in advance
PLEASE NOTE: If you are using the Monthly Plan, setting the Non-Member Surcharge to % Per Course, £ Per Lesson or % Per Lesson will cause the monthly payment for classes at the venue to fluctuate slightly depending on the number of lessons in the current course.
We recommend you use £ Per Course if you are running the Monthly Plan
How do Monthly Plan cancellations work?
There are two types of cancellations:
| Type | When? | Who? |
| 14-Day Cancellations | Within 14-days of their Start Date | Franchisee |
| 30-Day Notice Cancellations | After the 14-day from their Start Date | Franchise & Customer |