Payment Cards

How do I add, change or delete a payment card?

Log in to your Swimtime account
On the dashboard select Manage Account

Select Manage Your Cards

To delete a card, click Delete

Please note: If you have an active monthly plan, you cannot delete the card attached to this plan.

A new card will need to be added before the original card can be removed.

Add a New Card

Click Add New Card

Enter the Name on Card
Enter the long Card Number
Enter the card Expiry Date
Enter the CVC number
Enter the Billing Postcode

Please Note: This is the post code of the address that the card is registered to. If the card is rejected it may mean that it is different to your home address

NOTE: If you already have active monthly plans on your account, you will get an option asking whether you would like to set this new card as the payment source for ALL of these plans.

Select Yes or No
Click Add Card

Please Note: Unfortunately we are not able to accept payments via American Express

A Note on Card Storage

Your card is stored on your online account to make it easier for you to make payments. However, your full card details are not stored on our system. They are encrypted by our payment provider, Stripe, who then send back an encrypted token to our system. All we see is the last 4 digits which help us identify the correct card if you wish to pay over the phone.

I don't want my card to be stored after I've paid (Deleting a Card)

If this is the case, once payment is made:

Head back to the Dashboard
Select Manage Account
Select Manage My Cards
Click Delete