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      Payouts Report (BETA)

      View your Stripe payouts in more detail

      The Payout Report is in Beta testing. Any feedback would be appreciated to help us refine this feature. 

      Payouts Timeline

      • In the early hours of Thursday, your next payout is compiled by Stripe and marked as In Transit.
      • In the early hours of Monday, payment of the payout is triggered and it is marked as Paid.

      Accessing the Report

      • Go to Reports
      • Select Payouts (Beta)
      • Select Filter

      • Select the Date Range you want to find payouts for
        • By default, the report shows you all payouts from the Month to Date
      • Select the Franchisee you want to see payouts for (ADMIN ONLY)
        • Leave blank to see payouts for all Franchisees
      • Generate Report

      The Report will show you a list of payouts initiated in the date range selected:

      This table includes:

      • The Date that the Payout was initiated
      • The Franchisee that the Payout relates to
      • The Stripe Payout Reference
        • This is useful for querying payouts with Stripe
      • The amount you will have received from the Payout
      • The Status of the Payout
        • In Transit: Transfer of funds to your bank has been initiated
        • Paid: Transfer of funds to your bank is complete

      Per Payout Details

      At the end of each payout row there is a button. Click this to see a breakdown of the payments that make up this payout.

      • The Date that the Payout was initiated
      • The Franchisee that the Payout relates to
      • Customer that made the payment
      • Amount paid by the Customer
      • Amount from this payment Refunded in the given date range
      • Franchisor Levies - share of this payment sent to the Franchisor
        • Only if Levies are set for the Franchisee
      • Franscape Fees - Amount from this payment split out to cover processing fees
      • Amount Received - Amount from this payment received in the payout

      Please Note: You may notice some rows where the Date is before the payout period and the number in the Amount Received column is negative:

      • These are Refunds of payments that have been paid out in previous payouts
      • The Date shown is that of the original payment that has had a refund processed against it

      Totals

      A Summary of totals for the Payout are shown at the top of the page. 

      Please Note: The total Additional Fees (Not Listed) is made up of Franscape fees that are currently not included in the information we get from Stripe. These include:

      • Monthly Franscape Subscription Amount
      • Reversal of fees for Refunds processed

      If you sum the Amount Received column in the CSV export, you will need to subtract the Additional Fees (Not Listed) from the total to get the final Payout amount.