How do I re-book a trial Consumer back in after their trial lesson?
Customer - Re-Booking
If a Customer wants to re-book after a trial, they can simply go online and book again via the Lesson Finder.
NOTE: If a trial customer rebooks the class before they have finished their trial, any upcoming trial lessons will be included in the rebooking.
Franchisee - Re-Booking into a different class
This is essentially a new booking - simply follow the instructions here to drop the Consumer into the Waiting List, then accept the booking.
Franchisee - Re-booking into the same class
- Navigate to the Class where the Consumer attended a trial
- Select the Consumers tab
In each Consumer row where they have attended as a Trial, you will see the Re-Book option:
Selecting the Re-Book option will open the Accept Booking process, which is the same process as accepting a booking from the Waiting list.
What happens after I've re-booked a Consumer into the same class?
- The Consumer is placed in the remaining lessons
- If the Class has already been rolled over, they are placed in the upcoming class too
- And charged accordingly if choosing Pay in Advance
- If the Class has already been rolled over, they are placed in the upcoming class too
- Their Rollover status is changed to Yes
- Their Booking status is changed to Standard
- They will receive a full Booking Confirmation Email
What if they want to be booked into the same class, but starting in the next Course?
This is the same as Re-Booking into a different class.