This flow is for clients whose bookings always go into the Waiting List before being confirmed.
When a booking is made via the website or Phone booking it will be placed in the waiting list for that class.
When you have confirmed a phone booking Franscape will take you straight to the waiting list.
To view the waiting list at any time, select “Waiting” from the left-hand pane.
To view the waiting list for a particular class: navigate to the class and select the “Waiting List” tab. Each waiting list entry has 2 options – Confirm (tick) or Reject (x)
Reject a Booking
- Here you choose the Reason why you have rejected the booking
- Choose whether to automatically Send an Email to the customer
- Add Additional Information if sending an email