How do I suspend a Monthly Plan?
PLEASE NOTE - Suspension of plans is based around the idea that either:
- Classes have been cancelled for an extended period, such as COVID lockdown.
- Customer is absent for an extended period, e.g. won't be attending for 6 weeks.
This time period must be greater than one month.
You cannot un-suspend a plan within one month of suspension.
If you are just suspending a plan, but the class is still running, you will need to remove the consumer from all lessons they are not attending.
Suspending a plan
- Navigate to the Plan
- Click Edit
- Click on the Suspended button to turn it green
- Click Update
The Plan is now suspended. The next scheduled payment has been removed and no further charges/payments will be taken.