Monthly Plans
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      1. FranScape Knowledge Base
      2. Monthly Plans

      Suspending Plans

      How do I suspend a Monthly Plan?

      PLEASE NOTE - Suspension of plans is based around the idea that either:

       

      1. Classes have been cancelled for an extended period, such as COVID lockdown.
      2. Customer is absent for an extended period, e.g. won't be attending for 6 weeks.

      This time period must be greater than one month.

      You cannot un-suspend a plan within one month of suspension.

       

      If you are just suspending a plan, but the class is still running, you will need to remove the consumer from all lessons they are not attending.

      Suspending a plan

      • Navigate to the Plan
      • Click Edit

      • Click on the Suspended button to turn it green
      • Click Update

      The Plan is now suspended. The next scheduled payment has been removed and no further charges/payments will be taken.