System Updates 2020
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      1. FranScape Knowledge Base
      2. System Updates
      3. System Updates 2020

      System Update 06/04/2020

      Customer Portal

      • Leave Monthly Plan
        • “Anything We Should Know” is now a mandatory field
        • Balance modal added to encourage payment of final balance
      • Add Card
        • Newly added card is automatically selected

      Plans

      • 30-Day Cancellation
        • Disabled the requirement to choose a last lesson (temporary due to COVID-19 shutdown)
        • "Please provide extra feedback as to why you're leaving" field is now mandatory
      • Moving Plan Consumers in upcoming Courses
        • If you move a plan consumer in an upcoming course a new plan will be created for them that starts on the first day of the course. Their current plan will end on the last day of the current course.
      • Card Expiring
        • Changed frequency of the “Card Expiring” email to:
          • 1st day of expiry month

      then

          • Every day for the last 7 days of the month

      Classes

      • Class > View > Consumers
        • In future courses, Consumers on a plan now show “Yes” (beforehand this would not change until course start date).

      Communications

      • Cancelled Lessons
        • Instructor is sent SMS when a lesson is cancelled
        • Customer SMS Coming Soon
      • SMS Length
        • SMS restricted to 160 characters