Transactions - Refunds

  • Navigate to the Customer
  • Select the Transactions tab

JOsh kelly 8At the end of each Payment row there are three buttons:

Three buttons

  • Cash/Card Symbol - Refund Payment
  • Magnifying Glass - View Details
  • Bin - Delete Payment

Processing a Card Refund

 
Card Refunds via Franscape are processed directly through Stripe
NOTE: You can only refund from payments that have been made. You have the option to partially refund these payments.
  • Find the payment you wish to refund
  • Click the Refund Payment button on the right of a payment

Process card refund

  • Change the Date if required
  • Change the Amount to be refunded if required
  • Select a Reason for the Refund
  • Add any relevant Notes 
NOTE: Leave "Credit the customer..." ticked unless you are refunding an amount that has already been credited.
Click Add Refund

Processing a BACS/Cash/Cheque Refund

 
NOTE: You can only refund from payments that have been made. You have the option to partially refund these payments.
  • Find the payment you wish to refund
  • Click the Refund Payment button on the right of a payment
 Refund payment
  • Change the Date if required
  • Change the Method if required
  • Change the Amount to be refunded if required
  • Enter a manual Reference if required
  • Select a Reason for the Refund
  • Add any relevant Notes
 
NOTE: Leave "Credit the customer..." ticked unless you are refunding an amount that has already been credited.

Click Add Refund