Undo Plan Cancellation

If a Customer cancels their plan then changes their mind within a few days it can be reversed. To do this send the following details to FranScape 

  • Customer Name
  • Customer Email
  • Consumer Name
  • Plan ID
  • Date plan was cancelled

After the plan has been reinstated:



The plan will try to catch up on payments from the month the plan was cancelled.


To stop these payments being processed, please mark the payment as taken:


Plan > Card Icon > Mark payment as taken


The consumer has been readded to the classes & lessons.


That the Class > Consumers rollover status has been restored to 'Yes'



It is your responsibility to remove any charges/credits relating to the initial cancellation.


If the deposit of the plan was credited back to the customer, this will not be reinstated.