Customers
      Back to home
      1. FranScape Knowledge Base
      2. Customers

      View/Manage Customer Transactions

      Watch the video below for a tips on managing customer transactions.

       
      A Note on the Customer Balance
      The consumer does not hold a balance, only the customer. This balance is drawn from the customer’s charges and payments, not the Consumer's individual bookings. 
      The Transactions tab shows a full, filterable history of the customers Charges, Payments, Credits and Refunds. Each transaction has a unique ID number.

      • For a full list of transactions for ALL Customers, select Transactions from the left hand menu panel
      • To view transactions for an individual Customer
        • Navigate to the Customer
        • Select the Transactions tab

      josh kelly 9

      Transaction Types

      There are 4 types of transaction: