MONTHLY PLAN - What Happens if my Card is Cancelled/Expired/Rejected?

If your card is cancelled, expired or rejected you will need to add your new card to your Monthly Plans as soon as you receive it.

Please Note: DO NOT make a manual payment if the payment is rejected. Once you have resolved the issue (added funds/assigned another card to the plan) our system will take the payment automatically.

You will receive an Email/SMS if:

  • Your monthly payment cannot be taken from the assigned payment card
  • Your payment card is due to expire within a month

If you receive one of these notifications please assign an alternative payment card as soon as possible.

Please Note: You will need to change the payment method for each active plan

Once you've changed the payment card the system will automatically try to take the payment, so there's no need for you to make a manual payment.