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Where can I include Franchisee signatures on System Emails?

Below is a table covering each email template, including a description and whether Franchisee Name and Email variables can be included.

NOTE: The variables for a Franchisee's Name and Email Address are franchisee.name and franchisee.email respectively.

Email Name Description Can use Franchisee Name & Email Variables?

Class Booking Confirmation

Email sent to a customer to confirm a new booking.

Class Booking Rejected

Email sent to a customer when a booking is rejected (a consumer is removed from waiting list)

Class Re-Enrolment

Email sent to customers with details of their next class when the one they are currently on rolls over into the next.

Consumer Added To The Waiting List

Email sent via admin/franchisee to inform customer that their consumer has been added to the waiting list (provisional booking)

Consumer Award

Email sent to a customer to inform them of their consumer's award. This email is sent when a user edits the award field of a consumer.

Consumer Moving Classes - Customer

Email sent to a customer when a consumer is moved from one class into another.

Consumer Moving Classes - Instructor

Email sent to an instructor when a consumer is moved from one class into another.

Consumer removed from class - Customer

Email sent to a customer when a consumer is removed from a class.

Consumer removed from class - Instructor

Email sent to an instructor when a consumer is removed from a class.

Contracts Expiring Reminder

Email sent to all system admin users when a contract is 90 days from expiring.

Course Rollover Complete

Email sent to a franchisee user when the rollover they started has completed.

Customer - New Account Email

Email sent to a customer with their password when their account is created.

Customer Contact Message

Email sent via admin/franchisee to a batch of customers containing a message.

Customer payment card expire soon

Email sent to a customer that have a payment card that will expire in the current month

Customer Payment Receipt

Email sent to a customer to confirm payment received and provide receipt.

Customer Refund Receipt

Email sent to a customer to confirm refund and provide receipt.

Customer switch to monthly confirmation

Email sent to customer to confirm switching to the monthly plan

Daily Venue Lessons Registers

Email sent at 5pm each day to marked venue contacts containing tomorrow's lessons registers.

Franchisee confirmation that consumer cancelled the plan

Email sent to franchisee about a customer cancelled the plan

Franchisee update that customer payment card expire soon

Email sent to franchisee about a customer payment card will expire in the current month

Instructor - Lesson Registers Email

Email sent to an instructor with the given dates lesson registers.

Lesson Cancelled - Customer

Email sent to affected customers when a lesson has been marked as cancelled.

Lesson Cancelled - Instructor

Email sent to affected instructors when a lesson has been marked as cancelled.

Lesson Cancelled - Venue

Email sent to affected venues (register contacts) when a lesson has been marked as cancelled.

Medical Information Annual Review Reminder

Email sent every 11 months to customers to remind them to update their consumers Medical Information

Monthly Payment Received (Customer)

A confirmation for the customer that payment has been received

Monthly Payment Rejections (Customer)

An information for the customer that payment has been rejected

Monthly Payment Rejections (Franchisee)

An information for the franchisee that payment has been rejected

Monthly Plan Cancellation Confirmation (Customer)

Email sent to customers with plan cancellation confirmation.

New User Created

Email sent to a user when they are created.

New User Deleted

Email sent to a user when they are deleted.

Order despatched (customer)

An update for the customer that the order has been despatched

Outstanding Balance

Email sent every week on a Monday to customers that are in debt.

User Forgot Password

Email sent to a user when they request a forgot password reset from the login page.

User Password Reset

Email sent to a user when their password is reset.