Where can I include Franchisee signatures on System Emails?
Below is a table covering each email template, including a description and whether Franchisee Name and Email variables can be included.
NOTE: The variables for a Franchisee's Name and Email Address are franchisee.name and franchisee.email respectively.
Email Name | Description | Can use Franchisee Name & Email Variables? |
Class Booking Confirmation |
Email sent to a customer to confirm a new booking. |
✅ |
Class Booking Rejected |
Email sent to a customer when a booking is rejected (a consumer is removed from waiting list) |
✅ |
Class Re-Enrolment |
Email sent to customers with details of their next class when the one they are currently on rolls over into the next. |
✅ |
Consumer Added To The Waiting List |
Email sent via admin/franchisee to inform customer that their consumer has been added to the waiting list (provisional booking) |
✅ |
Consumer Award |
Email sent to a customer to inform them of their consumer's award. This email is sent when a user edits the award field of a consumer. |
✅ |
Consumer Moving Classes - Customer |
Email sent to a customer when a consumer is moved from one class into another. |
✅ |
Consumer Moving Classes - Instructor |
Email sent to an instructor when a consumer is moved from one class into another. |
✅ |
Consumer removed from class - Customer |
Email sent to a customer when a consumer is removed from a class. |
✅ |
Consumer removed from class - Instructor |
Email sent to an instructor when a consumer is removed from a class. |
✅ |
Contracts Expiring Reminder |
Email sent to all system admin users when a contract is 90 days from expiring. |
❌ |
Course Rollover Complete |
Email sent to a franchisee user when the rollover they started has completed. |
✅ |
Customer - New Account Email |
Email sent to a customer with their password when their account is created. |
❌ |
Customer Contact Message |
Email sent via admin/franchisee to a batch of customers containing a message. |
✅ |
Customer payment card expire soon |
Email sent to a customer that have a payment card that will expire in the current month |
❌ |
Customer Payment Receipt |
Email sent to a customer to confirm payment received and provide receipt. |
✅ |
Customer Refund Receipt |
Email sent to a customer to confirm refund and provide receipt. |
✅ |
Customer switch to monthly confirmation |
Email sent to customer to confirm switching to the monthly plan |
✅ |
Daily Venue Lessons Registers |
Email sent at 5pm each day to marked venue contacts containing tomorrow's lessons registers. |
✅ |
Franchisee confirmation that consumer cancelled the plan |
Email sent to franchisee about a customer cancelled the plan |
✅ |
Franchisee update that customer payment card expire soon |
Email sent to franchisee about a customer payment card will expire in the current month |
✅ |
Instructor - Lesson Registers Email |
Email sent to an instructor with the given dates lesson registers. |
✅ |
Lesson Cancelled - Customer |
Email sent to affected customers when a lesson has been marked as cancelled. |
✅ |
Lesson Cancelled - Instructor |
Email sent to affected instructors when a lesson has been marked as cancelled. |
✅ |
Lesson Cancelled - Venue |
Email sent to affected venues (register contacts) when a lesson has been marked as cancelled. |
✅ |
Medical Information Annual Review Reminder |
Email sent every 11 months to customers to remind them to update their consumers Medical Information |
❌ |
Monthly Payment Received (Customer) |
A confirmation for the customer that payment has been received |
✅ |
Monthly Payment Rejections (Customer) |
An information for the customer that payment has been rejected |
✅ |
Monthly Payment Rejections (Franchisee) |
An information for the franchisee that payment has been rejected |
✅ |
Monthly Plan Cancellation Confirmation (Customer) |
Email sent to customers with plan cancellation confirmation. |
✅ |
New User Created |
Email sent to a user when they are created. |
❌ |
New User Deleted |
Email sent to a user when they are deleted. |
❌ |
Order despatched (customer) |
An update for the customer that the order has been despatched |
✅ |
Outstanding Balance |
Email sent every week on a Monday to customers that are in debt. |
❌ |
User Forgot Password |
Email sent to a user when they request a forgot password reset from the login page. |
❌ |
User Password Reset |
Email sent to a user when their password is reset. |
❌ |