Why has my booking gone to the Waiting List?

There are two reasons why a booking can end up on a Class Waiting List:

• No remaining spaces available
• Payment issue

The consumer can't be accepted onto the class until this is resolved.

What do I do next?

No remaining spaces in the class

You can either:

• Increase the Class > Maximum Consumers
  • Please see: Editing a Class
• Wait until a space becomes available
• Contact them to ask if they would like to attend another class
  • Please see: Moving a consumer

Payment Issue

Firstly, you can try to accept the consumer onto the class and if the payment issue remains, you will see an error message.

If there is still a payment issue, contact the customer to either:

• Contact their bank to resolve the issue
• Provide another payment method

How do I accept them onto the Class?

Please see: Managing your Waiting List