- FranScape Knowledge Base
- Monthly Plans
Declined Payment Statuses
Here are the most common reasons we have seen so far and we'll add to the list if we see any more.
expired_card
The Customer will have received warnings previous to and upon expiry. Contact the customer and ask them to assign another card.
Declined_Do not honour
The card issuer does not allow subscription payments by default. The Customer needs to contact the card issuer.
insufficient_funds
There is not enough money in the account to complete the payment.
Note: If you are experiencing different declined payment statuses and they are not in the above list, please contact us at support@franscape.io