FAQs

Questions asked by you, answered by us.

• Glossary of Terms in Franscape
• Which Web Browser is best for Franscape?
• Rules for Taking Card Payments
• Refunds to Cancelled or Expired Cards
• Why won't my File Upload?
• Why is my course showing the wrong number of weeks?
• How do I add a consumer to the waiting list for the next course?
• Why can't my customer log in?
• Why has my booking gone to the Waiting List?
• How do I clear my browser Cache?
• FAQ - Automatic secondary booking removal
• FAQ - How does a refund affect a customer's balance?
• FAQ - How do I scroll without a scrollbar?
• FAQ - Why can't I find my Customer?
• FAQ - How do I download Franscape?
• FAQ - How to extract the Class ID from the Payment & Refund Report?
• Can we reverse a Refund?
• FAQ - Is the Franscape Pricing including VAT?
• FAQ - What classes are eligible for discount codes?