FranScape Knowledge Base
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FranScape Knowledge Base
FAQs
FAQs
General
Lesson Finder
Administration
Setup & Admin
General
Franchisees
Customer Article Templates
Territory Sale
Analytics
Dashboards
General
Sales
Business
People
Services
Places
Bookings
Classes
General
Lessons
Moving Classes
Crash Course
Lesson Finder
Courses
Consumers
Customers
Discount Codes
Franchisees
Franchisee Training
General
Instructors
Lessons
Monthly Plans
Stripe
System Updates
System Updates 2024
System Updates 2023
System Updates 2022
System Updates 2021
System Updates 2020
System Updates 2019
System Updates 2018
Trials
FAQs - Trials
Venues
FAQs
Questions asked by you, answered by us.
Glossary of Terms in Franscape
Which Web Browser is best for Franscape?
Rules for Taking Card Payments
Refunds to Cancelled or Expired Cards
Why won't my File Upload?
Why is my course showing the wrong number of weeks?
How do I add a consumer to the waiting list for the next course?
Why can't my customer log in?
Why has my booking gone to the Waiting List?
How do I clear my browser Cache?
FAQ - Automatic secondary booking removal
FAQ - How does a refund affect a customer's balance?
FAQ - How do I scroll without a scrollbar?
FAQ - Why can't I find my Customer?
FAQ - How do I download Franscape?
FAQ - How to extract the Class ID from the Payment & Refund Report?
Can we reverse a Refund?
FAQ - Is the Franscape Pricing including VAT?