FranScape Knowledge Base

Back to home

FranScape Knowledge Base

Administration

Administration

Articles based on the admin & setup tasks performed by the Franchisor. PLEASE NOTE - These articles are only viewable by Client Administrators.

Setup & Admin

ADMIN - System Emails

Accessing Administrator Articles

Customer Article Templates

Making a Trial Booking

3D Secure Payment Authorisation

Using Customer Article Templates

Making a Booking

What is My Pass?

How Do I Use "My Pass"?

How do I log in ?

I'm Having Trouble Saving Medical Details

I Can't Add a Payment Card to My Account

Making a Payment

Payment Cards

Student Medical Details

Resetting a Known Password

Contacting Your Local Office (Existing Customers)

My Student Awards

Verifying My Email Address

Resetting a Forgotten Password

How do I change my personal details?

MONTHLY PLAN - Where Can I See the Details of My Monthly Plan?

MONTHLY PLAN - Do I still pay when classes are not running?

MONTHLY PLAN - How Do I Change the Card Attached to my Monthly Plan

MONTHLY PLAN - Cancelling a Monthly Plan

MONTHLY PLAN - What Happens if my Card is Cancelled/Expired/Rejected?

MONTHLY PLAN - Credits for Lessons Cancelled

MONTHLY PLAN - How Do I Switch to Monthly Payments?

MONTHLY PLAN - How is the Initial Payment Calculated?

MONTHLY PLAN - How are Monthly Payments Worked Out?

MONTHLY PLAN - What is the Month in Deposit?

See more

General

Creating a Brand Verb