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FranScape Knowledge Base
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Administration
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      1. FranScape Knowledge Base
      2. Administration
      • FAQs
      • Administration
        • Setup & Admin
        • Customer Article Templates
        • General
      • Bookings
      • Classes
      • Courses
      • Customers
      • Consumers
      • Franchisees
      • General
      • Instructors
      • Lessons
      • Monthly Payments
      • Reports
        • Finance
      • Stripe
      • System Updates
        • System Updates 2023
        • System Updates 2022
        • System Updates 2021
        • System Updates 2020
        • System Updates 2019
        • System Updates 2018
      • Trial Lessons
        • FAQs - Trials
      • Venues

      Administration

      Articles based on the admin & setup tasks performed by the Franchisor. PLEASE NOTE - These articles are only viewable by Client Administrators.

      Setup & Admin

      • ADMIN - System Emails
      • Accessing Administrator Articles

      Customer Article Templates

      • Making a Trial Booking
      • 3D Secure Payment Authorisation
      • Using Customer Article Templates
      • Making a Booking
      • What is My Pass?
      • How Do I Use "My Pass"?
      • How do I log in ?
      • I'm Having Trouble Saving Medical Details
      • I Can't Add a Payment Card to My Account
      • Making a Payment
      • Payment Cards
      • Student Medical Details
      • Resetting a Known Password
      • Contacting Your Local Office (Existing Customers)
      • My Student Awards
      • Verifying My Email Address
      • Resetting a Forgotten Password
      • How do I change my personal details?
      • MONTHLY PLAN - Where Can I See the Details of My Monthly Plan?
      • MONTHLY PLAN - Do I still pay when classes are not running?
      • MONTHLY PLAN - How Do I Change the Card Attached to my Monthly Plan
      • MONTHLY PLAN - Cancelling a Monthly Plan
      • MONTHLY PLAN - What Happens if my Card is Cancelled/Expired/Rejected?
      • MONTHLY PLAN - Credits for Lessons Cancelled
      • MONTHLY PLAN - How Do I Switch to Monthly Payments?
      • MONTHLY PLAN - How is the Initial Payment Calculated?
      • MONTHLY PLAN - How are Monthly Payments Worked Out?
      • MONTHLY PLAN - What is the Month in Deposit?
      See more

      General

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