Monthly Plans
      Back to home
      1. FranScape Knowledge Base
      2. Monthly Plans

      Undo Plan Cancellation

      If a Customer cancels their plan then changes their mind within a few days it can be reversed. To do this send the following details to FranScape 

      • Customer Name
      • Customer Email
      • Consumer Name
      • Plan ID
      • Date plan was cancelled

      After the plan has been reinstated:

        

      WARNING:

      The plan will try to catch up on payments from the month the plan was cancelled.

       

      To stop these payments being processed, please mark the payment as taken:

       

      Plan > Card Icon > Mark payment as taken

      CHECK:

      The consumer has been readded to the classes & lessons.

       

      That the Class > Consumers rollover status has been restored to 'Yes'

      INFORMATION:

       

      It is your responsibility to remove any charges/credits relating to the initial cancellation.

       

      If the deposit of the plan was credited back to the customer, this will not be reinstated.